SDSI’s Integrated Management System (IMS) provides a structured framework for managing quality, information security, risk and continual improvement across our organisation.
Our IMS combines the internationally recognised standards ISO 9001:2015 Quality Management System (QMS) and ISO/IEC 27001:2022 Information Security Management System (ISMS), supporting SDSI’s commitment to delivering secure, reliable and high-quality software solutions and services to the emergency service organisations across Australia and New Zealand.
Through our IMS, SDSI applies consistent processes, effective governance and risk-based decision making across software development, project delivery, consulting services and customer support activities. This ensures our solutions are delivered with a strong focus on quality, security, reliability and customer requirements.
Our IMS principles include:
- Continual improvement of products, services and operational processes;
- Strong leadership, governance and accountability;
- Customer-focused delivery and stakeholder engagement;
- Risk-based planning and decision-making;
- Secure management of information and technology assets;
- Staff collaboration, knowledge sharing and professional development;
- Adoption of industry best practices and quality-focused engineering approaches.
Quality and Information Security
Our ISO 9001:2015 certification provides a framework for managing quality, improving processes and consistently delivering products and services that meet customer expectations.
Our ISO/IEC 27001:2022 certification supports our commitment to protecting the confidentiality, integrity and availability of information through a systematic approach to identifying, managing and reducing information security risks.
Together, these certified management systems enable SDSI to provide secure, reliable and trusted solutions that support the operational requirements of emergency service organisations across Australia and New Zealand.
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