Services

The emergency services work to protect our communities day and night, and so do we, offering 24/7 support desk to provide the rapid, effective support you need to minimise and prevent complications. Understanding the real-world consequences of an improperly functioning CAD system, we treat any technical difficulty with the gravity and speed of an emergency service provider, and will work tirelessly to have your system operating at full capacity as quickly as possible.

SDSI implements established trusted technologies and practices to streamline the delivery process and improve the functionality and reliability of new and existing Mission Critical systems.

SDSI Software and Development team have developed countless customized applications and solutions that are constantly used by its worldwide customers to enhance and support their efforts in protecting the community.

SDSI has successfully delivered complex projects for public safety agencies for many years, building strong, long-standing partnerships with Emergency Services Organisations (ESO) across Australia and New Zealand.

Through a tailored PRINCE2-based project management approach, supported by SDSI’s Integrated Management Systems and ISO 9001:2015 Quality Management principles, we provide the structure, governance and oversight required to successfully deliver the SDSI scope of work within the broader customer-led transformation programs.

We understand that major system upgrades, technology initiatives and operational change programs require close collaboration across many teams, stakeholders and delivery partners. SDSI works closely with stakeholders to ensure our activities are coordinated, aligned with program objectives and integrated into the wider delivery environment.

From project initiation through to implementation and operational handover, our project managers provide clear communication, proactive coordination, risk and dependency management and delivery oversight to support successful outcomes.

Combining proven project management practices with extensive public safety expertise, SDSI supports our customers and partners in delivering reliable solutions that enhance operational capability and support the critical services they provide to their communities.

The Computer Aided Dispatch system is pivotal to the effective operation of any emergency service agency. But just as the men and women of the emergency services must work in collaboration, so too must their assorted technologies work successfully with each other.

By seamlessly communicating and integrating with a wide array of complex and disparate systems —from telephones, radios and pagers, to a range of audio, corporate, human, HR and finance systems— SDSI’s digital solutions are tailor made to suit the needs of agencies they are built for.

Computer Aided Dispatch systems are capable of being adapted to most of the common, industry standard IT and operational requirements of emergency services all around the world — and are adaptable to the evolving challenges of their industry. SDSI has the considerable in-house experience and key industry affiliations to advise and assist each agency in the design and development of a system optimised to their needs.

For emergency services of any kind, the Computer Aided Dispatch system is key to the provision of an effective and expedient emergency response. SDSI provides extensive analysis services to ensure systems are running at optimal performance, from agency to agency, and that emergency services are quickly available to the public in their times of need.

Accurate and effective special mapping utilising Geographical Information Systems is central to the successful delivery of emergency services. SDSI has a number of GIS specialists in house, and the appropriate industry affiliations, to ensure that the mapping data utilised by, and displayed on any given CAD system, is optimised for the emergency service provider and public it serves.

As technology advances, and the challenges faced by emergency services change — so too must a CAD system adapt to the times. SDSI has successfully managed many  multi-disciplined, multi-jurisdictional CAD upgrades, and provides a range of service offerings to assist agencies in the seamless, successful transition from one version of CAD software to the next.