SDSI TECHNOLOGY
STEMConnect Fire & Rescue
One incident. Every device. Always in sync.
CAD-connected mobile software providing secure access to incident data from dispatch to fireground.
Delivering a unified operational view with secure access to information, mapping, and hazard intelligence.
MDT · Tablet · Smartphone · Sync
BUILT AROUND FIRE & RESCUE OPERATIONS
From mobilisation to incident ground
STEMConnect Fire & Rescue follows the operational lifecycle of a response, keeping the communications centre and responding crews connected to the same incident as it develops.
MOBILISED
TURNOUT
RESPONDING
ON SCENE
AVAILABLE
CAD incident updates are synchronised to authorised field devices when connected, helping communications centre personnel and crews work from a consistent operational picture.
OPERATIONAL INTELLIGENCE
Know more before you arrive
Fire crews need more than an address. STEMConnect Fire & Rescue brings relevant operational information together around the CAD incident, helping crews build situational awareness while responding. Crew safety alerts and operational warnings should be available to authorised personnel before they arrive.
Incident Information
Incident type, location, CAD narrative, caller information and subsequent operational updates.
Premises Information
Approved premises details, access information, building information and associated operational records.
Pre-Incident Plans
Provide authorised crews with access to approved response plans and information associated with the incident location.
Hazards
Surface known hazards, operational warnings, access restrictions and other relevant location intelligence.
Hydrants & Water Sources
Present agency-approved hydrant, static water and other relevant water-source information.
Responding Resources
Provide visibility of relevant appliances and resources committed to the incident.
LOCATION INTELLIGENCE
More than navigation
Turn the map into an operational tool.
STEMConnect Fire & Rescue integrates incident dispatch, agency GIS layers and approved operational information into a single operational map. Where available, live traffic conditions give responding crews additional context for access and approach.
Incident Location
Appliance Position
Hydrants
Live Traffic
Water Sources
Known Hazards
Premises Information
Access Points
Pre-Incident Plans
Agency GIS Layers
The result is a field-ready operational view rather than simply a route to an address.
CONNECTED RESPONSE
One incident. Every device.
The operational picture shouldn't be tied to one screen.
STEMConnect Fire & Rescue allows authorised personnel to remain connected to the same CAD incident across supported devices, helping crews maintain access to operational information wherever they are working.
STATION
APPLIANCE MDT
TABLET
ANDROID AUTO & APPLE CARPLAY
Access supported STEMConnect information through compatible in-vehicle systems
SMARTPHONE
Agency-approved devices can give authorised crews access to configured safety actions, including duress, as part of the connected incident workflow.
Updates to the incident remain synchronised across the connected environment, helping reduce fragmented workflows and conflicting versions of operational information.
CAD CONNECTED BY DESIGN
From communications centre to incident ground
STEMConnect Fire & Rescue ensures CAD remains the definitive incident source while securely delivering critical data into the hands of crews on the fireground.
The agency can configure how crew duress alerts are presented to nominated personnel and incorporated into its operational response procedures.
SDSI can provide the integration, software engineering, configuration, testing, deployment and operational support required around the solution.
CAD
STEMConnect Fire & Rescue
Station
Appliance
Crew
Incident Ground
INCIDENT-SPECIFIC INFORMATION
Information relevant to the incident
Each emergency call requires specific data. STEMConnect Fire & Rescue tailors the interface to present information based on call type, site details, and the unique response environment.
Across these incident types, a configured duress action gives a crew member a way to raise an urgent safety concern while working away from the appliance.
Structure Fire
- Premises information
- Building hazards
- Hydrants
- Access points
- Pre-incident plans
- Responding appliances
- CAD updates
Bushfire & Wildfire
- Incident location
- Tracks and access routes
- Water sources
- Operational GIS layers
- Resource locations
- Hazards and warnings
- Updated incident information
Road Rescue
- Incident location
Access and approach
Supporting resources
Live traffic conditions
Hazardous Materials
- Site hazards
- Premises information
- Access restrictions
- Response guidance
- Specialist resources
- Operational warnings
FIELD-READY DESIGN
Less searching. More operational awareness.
Firefighters should not need to move between multiple disconnected systems while responding. STEMConnect Fire & Rescue is designed to bring relevant operational information into a clear, field-ready experience centred around the incident.
Clear workflows
Present the information and actions relevant to the response without unnecessary complexity.
Large, accessible controls
Ensure simple navigation during heavy operations on mobile platforms. A core design principle is that agency-configured duress actions should be straightforward for an authorised crew member to find and activate in the field.
Incident-focused information
Prioritise information that helps crews understand the incident, location, hazards and response.
CREW SAFETY & AWARENESS
Keep the crew connected
STEMConnect Fire & Rescue helps maintain the flow of important operational information between the communications centre and responding personnel as the incident develops.
Crew Duress
Give an authorised crew member a configured way to raise an urgent safety alert. The agency determines who receives it and how it is acknowledged and escalated.
Critical Incident Updates
Surface important CAD information and changes relevant to the response.
Operational Messaging
Support the exchange of authorised operational messages.
Location Awareness
Present relevant location information within the connected response environment.
Incident Warnings
Highlight approved warnings and operational information associated with the incident or location.
Acknowledgements
Support clear acknowledgement of relevant operational information where configured.
CONFIGURABLE
Your terminology. Your statuses. Your operational information.
Fire & Rescue organisations do not all operate in exactly the same way. STEMConnect Fire & Rescue can be configured around agency terminology, response statuses, operational workflows, GIS information and approved information sources.
Agency terminology
Response statuses
Operational workflows
GIS and approved information sources
Crew safety and duress procedures
The agency can agree the authorised users, alert recipients, acknowledgement and escalation approach during implementation.
The result is a solution that supports established operational practice rather than forcing crews into a generic workflow.
SECURITY & ASSURANCE
Secure by design
Protecting sensitive emergency data necessitates a rigorous integrity and safety strategy tailored for high-stakes government services. Access to crew safety actions and the handling of duress alerts should follow the agency’s approved roles, security controls and operational procedures.
STEMConnect Fire & Rescue is supported by SDSI's broader security, engineering and operational support framework.
ISO/IEC 27001:2022
ISO 9001:2015
Microsoft Azure architecture
Encrypted communications
Role-based access
Secure software engineering
24/7 operational support
