SDSI TECHNOLOGY
STEMcollect
A simpler path from healthcare facility to CAD.
STEMcollect gives authorised healthcare facilities a secure digital channel for requesting suitable low-acuity, non-emergency ambulance transport.
Its guided workflow captures essential patient, location, symptom and destination information, then creates a structured incident directly within CAD Enterprise.
Designed for approved non-emergency transport workflows. Requests indicating a potentially life-threatening or critical condition cannot continue through the portal.
CONTROLLED DIGITAL INTAKE
Keep emergency call-taking focused on emergencies.
Routine transport requests can consume valuable communications-centre capacity and require information to be collected and entered manually.
STEMcollect provides approved healthcare facilities with a guided digital pathway for suitable requests. Information is collected consistently, reviewed before submission and transferred into CAD Enterprise without relying on a routine telephone interaction.
Preserve operational capacity
Help reduce the number of suitable low-acuity transport requests handled by emergency call-taking personnel.
Improve information quality
Capture essential patient, location, symptom and destination information through a consistent, guided process.
Reduce manual re-entry
Create a structured CAD incident directly from the approved request, reducing duplicated handling and transcription.
FROM REQUEST TO CAD
01
Authorised access
A controlled workflow from facility to operations.
Agency administrators approve participating healthcare facilities and associate each authorised user with a recognised facility and CAD premise.
02
Suitability assessment
Mandatory questions help determine whether the request is suitable for the non-emergency workflow. Potentially critical or life-threatening cases cannot continue through the portal.
Every STEMcollect request follows a clear sequence designed to improve information quality, preserve operational control and ensure that only appropriate non-emergency transport requests are submitted to CAD.
03
Structured information
The authorised user provides the required patient details, relevant symptoms, approved collection location and intended destination.
04
Review and confirmation
Before submission, the user reviews the complete request and confirms that the supplied information is correct.
05
CAD incident creation
STEMcollect sends the structured request to CAD Enterprise. A reference number is returned only after CAD confirms that the incident has been successfully created.
OPERATIONAL INTEGRATION
Information arrives where it is needed.
Authorised healthcare facility
STEMcollect
CAD Enterprise
STEMcollect is built to integrate with CAD Enterprise as part of the agency’s operational workflow.
Information supplied by the healthcare facility is transformed into a clear, structured CAD incident containing the configured location, caller and patient details, relevant symptoms and intended destination.
This gives call takers and dispatchers a familiar incident within their existing operational environment, without requiring them to recreate the original request manually.
Configured facility location
The request uses the approved CAD premise associated with the authorised healthcare facility.
Consistent operational narrative
Information supplied through the portal is converted into structured, readable content for operations personnel.
Confirmed incident creation
The facility receives a reference number only after CAD confirms that the incident has been successfully created.
AGENCY CONTROL
Access remains under operational control.
STEMcollect is designed around controlled participation. Authorised agency personnel determine which healthcare facilities and users can access the service and how they are associated with the operational environment.
Controlled facility onboarding
Administrators can review, approve or decline access requests and associate authorised users with recognised healthcare facilities and CAD premises.
Role-based permissions
Clearly separated System Owner, Administrator and Facility User roles ensure that people receive access appropriate to their responsibilities.
Access lifecycle management
Authorised administrators can grant, revoke and remove user access, reset credentials and enable or suspend access for individual facilities.
Activity oversight
Activity can be reviewed by user, facility and time, supporting operational governance, investigation and accountability.
Public accessibility without exposing CAD.
SECURITY BY DESIGN
STEMCollect is designed so that an internet-accessible service does not become a direct route into the operational CAD environment.
Public-facing components remain separated from CAD, while information passes through controlled integration services designed around zero-trust principles.
STEMcollect complements the agency’s approved network, identity, hosting and threat-protection controls.
Controlled from portal to CAD
Protected communications
Internet traffic is protected using TLS 1.2 or later, supporting secure transmission between authorised users and the service.
Segregated architecture
The public-facing portal remains separated from the operational CAD environment and does not provide users with direct access to CAD.
Data minimisation
Patient information is not retained within the internet-facing processing components.
Access and traceability
Role-based permissions and activity records support controlled access, operational oversight and accountability.